ITIL V4 Foundation Certification

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.

Outlines
• Key Concepts of Service Management
• Four Dimensions of Service Management
• The ITIL Service Value System
• The Service Value Chain12:39Preview
• ITIL Management Practices

• IT officers
• IT Practiotioners
• ITSM Managers
• ITIL V3 Holders
• Service Delivery Managers