فنون و مهارات التفاوض والاقناع

Applying critical thinking when planning a strategy for negotiation
Defining the stages within a negotiation process
Understanding the key issues in forming and maintaining alliances
Discussing how to defend yourself from aggressive tactics and ploys in negotiation
Developing higher level communication skills for influencing others
Applying more influence when negotiating through practical exercises

Personnel from a wide range of business disciplines
Delegates wishing to develop negotiation skills in alliance building
Delegates who regularly work with external suppliers or customers
Departmental Heads requiring to form interdepartmental alliances to achieve results